TAIE - Controllers for Africa

Shipping & Returns

With the exception of account customers, goods will only be shipped once we have received payment in full.
Please allow time for cheques and bank transfers to appear in our account.
Electronic transfers from Nedbank accounts will appear in our account immediately, other banks could take 2-3 days.
Orders for stock items received before 12h00 will ship the same day, after 12h00 will ship the next working day.

Shipping Methods

Collections can be made from our factory during normal working hours. 07h00 to 16h30 Monday to Thursday, 07h00 to 15h00 Friday.
We make a flat rate charge for shipping within South Africa. This will either be Globeflight door to door or Speed Services counter to P.O. Box/counter.
Account customers may request consolidated shipping. We will then make a shipment each Friday of all completed orders with a single shipping charge.

Returns

Goods will only be accepted for return if they have been incorrectly supplied by us or require repair or replacement under warranty.
Before returning any item please contact us and request a RMA number to enable us to track the item.

Cost Of Shipping - Returns

Where Phoenix Electrode Sales CC has shipped the incorrect goods to a customer, we will refund the customer for the cost of return, however the method of return will be at our discretion.
The cost of shipping goods returned under warranty to Phoenix Electrode Sales CC shall be the responsibility of the customer. The cost of return to the customer will be the responsibility of Phoenix Electrode Sales CC

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